FAQ'S

Fees

Fees for counseling and consulting services vary depending upon the nature of the service. You will have the opportunity to review these in detail prior to establishing services with Nido Waco.

Payment

Payment is due at the time services are rendered, unless otherwise agreed upon. For your convenience, Nido Waco accepts card payments, cash, and check. 

Cancellation Policy

As a client of Nido Waco, your appointment times are reserved uniquely for you. Our practice is small so that you may be served dependably and consistently. Clients are usually able to secure a regular, recurring time for their counseling appointments. As such, there is a 36-hour cancellation policy for counseling services. Cancellations less than 36 hours before your appointment may result in a late fee. Further details are provided in the consent forms signed before your first appointment.

Insurance

Nido Waco is currently considered an in-network provider with UnitedHealthcare (Optum) and Blue Cross Blue Shield of Texas. You will be asked to provide your insurance policy details prior to your first appointment, so that your provider's network status can be confirmed. 

For all other insurance companies, Nido Waco is out-of-network. The services you receive will be cash pay, and you may request documentation to submit to your insurance toward out-of-network benefits, if you have them available in your plan.

Booking Requirements

All clients of Nido Waco are required to maintain an active, working payment method on file. Certain services may require a minimal deposit upon booking, which would be used toward late cancellation or no-show fees.